Client Policy – Sol Face Lounge

At Sol Face Lounge, your comfort, safety, and satisfaction are at the heart of everything we do. In order to provide every client with the highest quality experience, we ask that you please take a moment to review our appointment and cancellation policy:

Cancellations & Rescheduling:

Life happens—we completely understand. However, to respect both your time and ours, we kindly ask that you provide at least 24 hours’ notice for any cancellations or rescheduling. This allows us to accommodate other clients on our waitlist.

    •    Appointments canceled with less than 24 hours’ notice will incur a 50% service fee.

    •    Same-day cancellations and no-shows will be charged 100% of the service fee.

Late Arrivals:

If you arrive more than 10 minutes late, we may need to cancel or reschedule your appointment to ensure that all clients receive the time and attention they deserve. In such cases, the cancellation fee may still apply.

Health Exceptions:

We deeply value your well-being. If you are experiencing a medical emergency or health-related crisis, please let us know as soon as possible. We will always handle these situations with care and understanding.

Refund Policy:

While refunds are not issued for services, our commitment to your satisfaction remains a top priority. If for any reason you are not happy with your experience, we will do our best to make it right and ensure you leave feeling confident and cared for.

Thank you for understanding and respecting these policies so we can continue to deliver the exceptional, personalized service you deserve.